Refund Policy
How refunds work for Parichay subscriptions and physical NFC card orders.
On this page
1. Overview & Scope
This Refund Policy explains when and how Parichay Technologies ("Parichay", "we", "us", "our") issues refunds for purchases made through the Parichay app or website. It applies to two distinct kinds of purchase, which work very differently and are covered separately below: software subscriptions to Parichay's paid plans, and physical NFC business cards ordered through "Order NFC cards" and shipped to you.
This policy should be read together with our Terms & Conditions, which govern your use of the Parichay app and website generally. Where this policy and the Terms conflict on refund matters, this policy controls.
By purchasing a subscription or an NFC card order, you agree to the eligibility windows, evidence requirements, and processes described here. We reserve the right to update this policy from time to time — see Section 10 for how we handle changes.
2. Free Plan
Parichay offers a genuine free plan with no payment required and no credit card needed to sign up. It is not a time-limited trial of a paid tier — it's a permanent tier of the product that lets you create and share a digital card, store a reasonable number of contacts, and use core AI scanning within free-tier limits, for as long as you like.
Because no money changes hands on the free plan, there is nothing to refund. If you later upgrade to a paid plan and decide it isn't for you, the Subscription Refunds section below explains your options — including simply downgrading back to the free plan at any time.
3. Subscription Refunds
Parichay's paid plans unlock features such as additional card storage, higher-volume AI-powered scanning, CRM export, and team management tools, billed either monthly or annually.
7-day money-back window
If you purchase a paid plan for the first time — or upgrade to a materially different plan tier you haven't previously subscribed to — you may request a full refund within 7 days of that purchase, no questions asked. This applies whether you're billed monthly or annually. After the 7-day window closes, that billing period is treated as used and is non-refundable.
Renewals
Automatic renewals (the start of a new monthly or annual billing period on an existing subscription) are not covered by the 7-day window, because you've already had the benefit of at least one prior period on that plan. If you no longer want to be billed going forward, cancel before your renewal date — see below.
Cancelling vs. downgrading
Cancelling your subscription stops all future billing, but it does not refund the current paid period once the 7-day window on that period has passed; you'll keep paid-tier access until the end of the period you already paid for, then your account reverts to the free plan. Downgrading to a lower paid tier or to the free plan works the same way — it takes effect at the end of your current billing period, and no partial-period refund is issued for the difference. If you'd rather stop paid access immediately and are still inside your 7-day window, request a refund instead of a plain cancellation so both the access and the charge are reversed together.
| Plan type | Refund window | Notes |
|---|---|---|
| Free plan | Not applicable | No payment is taken, so there is nothing to refund. |
| Paid plan — first purchase (monthly) | 7 days from purchase | Full refund on request; access is removed once the refund is issued. |
| Paid plan — first purchase (annual) | 7 days from purchase | Full refund on request, regardless of the 12-month term purchased. |
| Paid plan — renewal (monthly or annual) | Not applicable | Cancel before renewal to stop future charges; the current renewed period is non-refundable. |
| Plan upgrade (existing subscriber) | 7 days from the upgrade charge | Applies only to the incremental upgrade charge, not prior periods already used. |
| Plan downgrade | Not applicable | Takes effect at the end of the current billing period; no partial refund for time remaining. |
4. NFC Card Orders
Parichay NFC business cards are physical, tap-to-share cards ordered via "Order NFC cards" in the app or website. Every card is custom-printed and personalized with the buyer's name, title, and contact details before it is shipped.
General rule: personalized goods
Because each card is produced specifically for you, standard "change of mind" returns do not apply once an order has entered production. Once printing has started, we cannot resell or repurpose a card personalized with someone else's details, so cancellations or returns requested purely because you changed your mind are not eligible for a refund past that point.
When you are covered
Regardless of the general rule above, we will refund or replace your order, at no cost to you, in any of the following cases:
- The card arrived damaged or defective (cracked, delaminating, faulty NFC chip that won't tap-share, print defects, and similar issues).
- The card shows the wrong name, title, or details because of an error on Parichay's part in production or fulfilment.
- The order was never delivered, including packages confirmed lost in transit by the courier.
To claim one of these, contact us within 7 days of delivery (or, for non-delivery, within 7 days of the last tracking update or the courier's official "lost" determination) with your order number and clear photos of the card and packaging showing the damage or defect. We may ask for the card to be returned before a replacement is dispatched in cases of suspected misuse.
Before production starts
If you spot an error in your submitted name or details, or simply want to cancel, contact us immediately at info@azapi.ai. If production has not yet begun, we'll cancel or correct the order and issue a full refund at no charge.
| Situation | Eligible for refund or replacement? | Window |
|---|---|---|
| Order cancelled before printing starts | Yes — full refund | Any time before production begins |
| Change of mind after printing has started | No | Not applicable |
| Card arrives damaged or defective | Yes — refund or replacement, your choice | 7 days of delivery, with photo evidence |
| Wrong details printed due to Parichay's error | Yes — free reprint or refund | 7 days of delivery, with photo evidence |
| Wrong details submitted by the customer | No, unless caught before printing starts | Not applicable once in production |
| Order never delivered / confirmed lost in transit | Yes — reshipment or full refund | 7 days of the courier's lost-package determination |
5. How to Request a Refund
For subscriptions, the fastest route is the Billing section inside the Parichay app (Settings → Billing), where you can view your purchase date, cancel auto-renewal, and submit a refund request if you're within the 7-day window. You can also email us directly.
For NFC card orders, email info@azapi.ai with your order or invoice number, the email or account the order was placed under, a description of the issue, and — for damage, defects, or wrong-details claims — clear photos of the card and its packaging.
Include as much detail as you can up front; it lets us resolve most requests without back-and-forth. We aim to acknowledge every refund request within 2 business days.
6. Refund Processing Time & Method
Approved refunds are issued to the original payment method used at checkout, through our payment gateway partner. We do not issue refunds by cash, bank transfer to a different account, or store credit unless a payment method is no longer available to us, in which case we'll contact you to arrange an alternative.
Once approved, refunds are typically initiated within 2–3 business days. From there, it usually takes a further 5–10 business days for the funds to reflect in your account, though the exact timing depends on your bank or card issuer and is outside our control. If it's been longer than 10 business days since we confirmed your refund, check with your bank before contacting us again.
7. Non-Refundable Circumstances
The following are not eligible for a refund:
- Change of mind on an NFC card order after printing has begun, where the card itself is not damaged, defective, or misprinted due to our error.
- The portion of a subscription period already used once the applicable 7-day window has closed, including renewal periods.
- Subscription fees where your account was suspended or terminated for violating our Terms & Conditions.
- Requests submitted after the applicable window (7 days for subscriptions and for reporting physical-card issues) has expired, except where required by applicable law.
- Loss or damage to an NFC card caused by misuse after successful delivery in good condition.
8. Failed or Duplicate Payments
Occasionally a payment can be charged more than once for the same order, or a payment can fail on our end after your card was already charged — usually due to a network timeout or an issue at our payment gateway partner. Our systems reconcile transactions against completed orders and subscriptions on an ongoing basis, and duplicate or failed-but-charged payments we detect are automatically reversed to your original payment method without you needing to ask.
If you notice a duplicate charge or a charge for an order that never completed, email us at info@azapi.ai with your payment confirmation or bank statement entry so we can locate and reverse it promptly.
9. Chargebacks
If something's gone wrong with a charge, please contact us at info@azapi.ai before filing a chargeback or payment dispute with your bank or card issuer. Most billing issues — duplicate charges, refund-eligible orders, cancellations — can be resolved directly and far faster than a bank dispute process allows.
If a chargeback is filed without contacting us first, or is opened for a charge we consider valid under this policy, we reserve the right to contest it with evidence of the service delivered or the goods shipped, including account usage logs, delivery tracking, and prior correspondence. Accounts with unresolved or fraudulent chargebacks may be suspended pending resolution.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our products, payment processes, or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision, currently 7 September 2026. Material changes will be reflected here, and continued use of Parichay after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
11. Contact
Questions about a specific order, subscription charge, or this policy in general can be directed to:
- Parichay Technologies
- Email: info@azapi.ai
- Phone: +91 9599809427
- Location: 102, Surya Pratham Complex, Abhyankar Nagar, Nagpur - 440022, Maharashtra
You can also reach us through our Contact page, or review our Terms & Conditions for the broader terms governing your use of Parichay.
Need to request a refund?
Our team typically responds within 2 business days — have your order or invoice details ready.
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